2 Year Warranty

• The warranty is limited to the first purchaser and begins on the original purchase date.
• A valid invoice or Amazon order record and the original warranty card must be shown to PIFFERO or authorized service personnel.
• The 2-Year Manufacturer Warranty provides the same coverage throughout both years for eligible products; there is no reduced second-year warranty.
• Warranty repairs and replacements may only be performed by PIFFERO or its authorized service personnel.
• If no authorized service centre is available nearby, the customer may need to send the product to the registered office and bear the courier charges.
• For service outside municipal limits, travel, conveyance and related service expenses may be payable by the customer.

• Normal wear and tear, misuse, negligence, accidents, abuse, faulty installation or improper maintenance.
• Damage caused by excessive scale buildup, mineral deposits or lack of maintenance is not considered a manufacturing defect.
• Surface deterioration caused by harsh chemicals, abrasive cleaners or unsuitable environmental exposure is not covered.
• Consumable plastic components and accessories such as washers, seals, caps or other replaceable parts are not covered unless damaged due to a manufacturing defect.
• Main ABS products, including eligible showers, hand showers and health faucets, remain covered for manufacturing defects for their applicable warranty period.
• Damage caused by abnormal water supply or pressure, unauthorized alteration or repair, lightning, transport, shifting or causes beyond reasonable control.
• Demonstration and installation services, or consequential loss or damage to property or life.

• Repair or replacement is determined by PIFFERO or its authorized service personnel after verification.
• PIFFERO may retain replaced parts and may use functionally new operative parts.
• If a model is discontinued, PIFFERO may provide the same model or a price-equivalent model at its discretion.
• Replacement colours, shades, patterns and finishes may vary because of continued product use. Cosmetic matching requested by the customer may be chargeable.

• When proof of purchase or the original warranty card is not produced.
• When repair work is performed by unauthorized personnel or the product is not installed according to the instruction manual.
• When damage results from improper use, causes beyond control, transportation or shifting.
• The warranty ends automatically when its stated period expires, even if the product was unused for part of that period.

• Recommended water pressure is 2.5–3 bar.
• Keep pipelines as straight as possible with a minimum number of bends, and provide vent pipes to prevent air locking.
• Use a 25 mm pipeline rather than a 20 mm pipeline where possible to reduce scaling and improve water flow.
• Before plastering or fixing tiles, pressure-test concealed fittings and check for leakage.
• Keep the overhead-tank outlet at least 25 cm above the tank floor; clean the tank before use and at regular intervals.
• Use mild soap or chalk powder and a soft cloth. Do not use strong detergents, abrasive materials or aggressive chemicals.
• Protect fittings during construction. Keep hot and cold inlets for wall-mounted mixers at a centre-to-centre distance of 150 ± 10 mm.
• Buy Piffero products from authorized dealers and use genuine spares from an authorized service centre or stockist.

Warranty disputes are subject to the jurisdiction of Delhi courts only.